Terms of service

These Terms of Service (“Terms”) set forth the terms and conditions for using the online store operated by NENE’s store Japan (“our store”). 
Please use our services only after agreeing to these Terms.

Article 1: Scope of Application

These Terms apply to all services provided by our store (“the Service”).
If you do not agree to these Terms, you may not use the Service.

Article 2: User Registration

  1. User registration may be required in order to use the Service.
  2. If any false information is found in the registration details, our store reserves the right to cancel the registration.

Article 3: Account Management

Users are responsible for managing their own account information.
Users may not transfer, lend, or share their account information with any third party.

Article 4: Purchase of Products

  1. Users may purchase products through the Service.
  2. Product purchases shall be made by following the procedures displayed on the Service.

Article 5: Payment Methods

  1. Product payments must be made using the payment methods specified by our store.
  2. If payment is not completed by the payment deadline, our store may suspend the shipment of the product.

Article 6: Shipping

  1. Products will be delivered through shipping carriers designated by our store.
  2. Shipping fees and delivery times shall be as stated within the Service.

Article 7: Returns and Exchanges

  1. If a product is defective, users may request a return or exchange.
  2. For details regarding returns and exchanges, please refer to our Return Policy.

Article 8: Suspension or Changes to the Service

Our store may change, temporarily suspend, or terminate all or part of the Service without prior notice.

Article 9: Prohibited Acts

Users must not engage in any of the following acts:

  • Acts that violate laws, regulations, or public order and morals
  • Acts that cause inconvenience, harm, or damage to other users or our store
  • Acts that interfere with the operation of the Service

Article 10: Disclaimer

  1. Our store shall not be liable for any damages arising from the use of the Service.
  2. Product defects will be handled in accordance with our Return Policy.

Article 11: Privacy

Our store will handle users’ personal information appropriately in accordance with our Privacy Policy.

 

Article 12: Governing Law and Jurisdiction

These Terms shall be governed by the laws of Japan.
In the event of any dispute arising in connection with these Terms, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.