Legal notice
Seller
NENEZIA LLC
Operations Manager
Takako Hayashi
Address
6F Aoyama Marutake Building, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan
Email Address
URL
NENE’s store for pets (@nenes_store_jpapan) • Instagram photos and videos
Selling Price
The price listed on each product page, including tax.
Additional Fees Other Than the Product Price
shipping fee
Order Validity Period
If payment is not confirmed within 7 days, including the date of order, the order will be automatically cancelled.
Defective Products
If the product is defective, please contact us within 7 days of receiving the product. We will handle the matter through a return or exchange. Please refer to our “Return and Refund Policy” for details.
Sales Quantity
As listed on each product page.
Delivery Time
Orders will be shipped within 3 business days from the date of order. Delivery usually takes may vary depending on the region and season.
Payment Methods
Credit card: Visa, MasterCard, JCB, American Express
Other payment services: Apple Pay, Google Pay, etc.
Payment Deadline
Credit card payments are processed at the time of order.
Returns
We do not accept returns or exchanges unless the product is defective. Please refer to our “Return and Refund Policy” for details.
Return Shipping Fees
If the return is due to our responsibility, such as a defective product or incorrect delivery, we will cover the return shipping fee. For returns due to any other reason, the customer will be responsible for the return shipping fee.