Shipping policy
The shipping policy of NENE’s store (“our store”) is as follows. Please read this policy carefully before making a purchase.
1. Shipping Area
We offer shipping within Japan as well as international shipping to selected countries and regions.
2. Shipping Carriers
We ship our products using Yamato Transport, Sagawa Express, or other appropriate shipping carriers depending on the delivery destination.
Please note that customers cannot choose the shipping carrier.
3. Shipping Time
Orders will be shipped within 3 to 5 business days from the date of order.
Delivery times may vary depending on the delivery area, destination country or region, customs procedures, and seasonal conditions.
For domestic shipments within Japan, delivery usually takes approximately 2 to 5 days after shipment.
note : delivery may take longer than usual during busy periods, such as national holidays, year-end and New Year holidays, or other peak seasons.
4. Shipping Fees
Domestic Shipping Within Japan
The shipping fee within Japan is JPY 800, including tax.
Additional shipping fees may apply for remote islands or certain areas. In such cases, we will contact you separately after confirming your order.
International Shipping
International shipping fees vary depending on the destination region.
Import duties, customs fees, taxes, or any other charges required by the destination country or region are the responsibility of the customer unless otherwise stated.
International Shipping Fees by Region
Asia: JPY 2,500
Eligible countries and regions: Hong Kong, Israel, Malaysia, Singapore, South Korea, United Arab Emirates, Azerbaijan, Afghanistan, Armenia, Yemen, Iraq, India, Indonesia, Uzbekistan, Oman, Kazakhstan, Qatar, Cambodia, Cyprus, Kyrgyzstan, Kuwait, Saudi Arabia, Georgia, Sri Lanka, Thailand, Tajikistan, Turkmenistan, Turkey, Nepal, Bangladesh, Bahrain, Pakistan, Palestinian Territories, Philippines, Brunei, Bhutan, Vietnam, Myanmar (Burma), Maldives, Mongolia, Jordan, Laos, Lebanon, China, Macau, Taiwan, Timor-Leste
Oceania: JPY 3,800
Eligible countries and regions: Australia, New Zealand, Wallis and Futuna, Kiribati, Cook Islands, Christmas Island, Cocos (Keeling) Islands, Samoa, Solomon Islands, Tuvalu, Tokelau, Tonga, Nauru, Niue, New Caledonia, Norfolk Island, Vanuatu, Papua New Guinea, Pitcairn Islands, Fiji, French Polynesia, United States Minor Outlying Islands
Europe: JPY 3,800
Eligible countries and regions: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Iceland, Albania, Andorra, Ukraine, Estonia, Åland Islands, Guernsey, Greece, Croatia, Kosovo, San Marino, Gibraltar, Jersey, Svalbard and Jan Mayen, Slovakia, Slovenia, Serbia, Hungary, Vatican City, Faroe Islands, Bulgaria, Belarus, Bosnia and Herzegovina, Malta, Isle of Man, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia, North Macedonia
North America: JPY 4,800
Eligible countries and regions: Canada, United States, Aruba, Anguilla, Antigua and Barbuda, El Salvador, Caribbean Netherlands, Curaçao, Guatemala, Guadeloupe, Greenland, Grenada, Cayman Islands, Costa Rica, Saint Pierre and Miquelon, Saint Barthélemy, Saint Martin, Sint Maarten, Jamaica, Saint Kitts and Nevis, Saint Vincent and the Grenadines, Saint Lucia, Turks and Caicos Islands, Trinidad and Tobago, Dominican Republic, Dominica, Nicaragua, Haiti, Bahamas, Bermuda, Barbados, Panama, Belize, Honduras, Martinique, Mexico, Montserrat, British Virgin Islands
South America: JPY 5,100
Eligible countries and regions: Argentina, Uruguay, Ecuador, Guyana, Colombia, South Georgia and the South Sandwich Islands, Suriname, Chile, Paraguay, Falkland Islands, Brazil, Venezuela, Peru, Bolivia, French Guiana
Africa: JPY 5,100
Eligible countries and regions: Ascension Island, Algeria, Angola, Uganda, Egypt, Eswatini, Ethiopia, Eritrea, Cameroon, Cape Verde, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Comoros, Republic of the Congo (Brazzaville), Democratic Republic of the Congo (Kinshasa), Côte d’Ivoire, São Tomé and Príncipe, Zambia, Sierra Leone, Djibouti, Zimbabwe, Sudan, Senegal, Saint Helena, Seychelles, Somalia, Tanzania, Chad, Tunisia, Tristan da Cunha, Togo, Nigeria, Namibia, Niger, Burkina Faso, Burundi, Benin, Botswana, Madagascar, Mayotte, Malawi, Mali, Mozambique, Morocco, Mauritius, Mauritania, Libya, Liberia, Rwanda, Lesotho, Réunion, Central African Republic, French Southern Territories, South Africa, South Sudan, British Indian Ocean Territory, Western Sahara, Equatorial Guinea
5. Tracking Your Order
Once your order has been shipped, we will send you a tracking number by email.
You can track the delivery status on the shipping carrier’s website.
6. Changes to Shipping Address
As a general rule, we do not accept changes to the shipping address after an order has been confirmed.
However, if you contact us before the order has been shipped, we may be able to assist you. Please contact us for further details.
7. Absence at the Time of Delivery and Redelivery
If you are not available at the time of delivery, the shipping carrier will leave a delivery notice where applicable.
Please follow the instructions on the delivery notice and arrange redelivery directly with the shipping carrier.
For international shipments, redelivery procedures may vary depending on the destination country, region, or shipping carrier.
8.Damage or Loss During Shipping
If the product is damaged or lost due to an accident during shipping, please contact us as soon as possible.
After confirming the situation, we will arrange either a replacement or a refund.
However, if compensation from the shipping carrier is available, we may ask you to use that process first.
9. Long-Term Absence or Refusal to Receive Delivery
Please note that if a package is returned due to long-term absence, refusal to receive delivery, incorrect address information, or any other reason attributable to the customer, we may charge the customer for round-trip shipping fees and any redelivery handling fees.
Contact Us
If you have any questions or concerns regarding shipping
please feel free to contact us at the following address:
NENE’s store Japan Customer Support
Email: hello@nenes-store-japan.com
Business Days: Monday to Friday ( exclude national holidays and long holiday periods )
Business Hours: 9:00 AM – 6:00 PM JST