inquiry

Thank you for always choosing NENE's store.
If you have any questions or comments, please contact us using the form below.

*Before submitting your inquiry, please check our FAQ.
*Replies usually take 1-2 business days. Inquiries received outside business hours will be handled on the next business day or later. Thank you for your understanding.
*If you do not receive a reply within 2 business days, there may have been a transmission problem. Please resubmit your inquiry.
*Regarding the handling of personal information, please refer to the Privacy Policy – NENE's store and send your inquiry after agreeing to its terms.

■Regarding the Magic Pet Brush SHARR■
Due to popular demand, the product is currently available for pre-order only. Please check the estimated delivery date on the product details page before making a purchase.

~ For customers who have purchased the Magic Pet Brush SHARR ~
You can check your purchase history from "View Order" at the bottom of the "Order Confirmation Email" sent to your registered email address after purchase.

*Regarding the shipping schedule for 【Magic Pet Brush SHARR with estimated delivery in April】
Click here
Order number #6903 and below: Estimated delivery in April
Order number #6904 and above: Estimated delivery by the end of May

*How to check shipping progress*
As shipping approaches, we will send progress updates to your registered email address from hello@nenes-store-japan.com. Please set your email to receive our messages. If you do not find the email in your inbox, please check your spam folder as well.We also provide updates on the official Instagram story and "NENE's NEWS" on the NENE's store official website. 

■Frequently Asked Questions■
There is a hole in the cushion part. Is it defective?
The hole in the cushion part is not a defect; it is an air hole created to smoothly inject air into the cushion. Please rest assured.
For product warranty information, please check here.

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Business days: Monday - Friday (excluding weekends, holidays, summer holidays, and New Year holidays)
Business hours: 9:00 AM - 6:00 PM
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*Providing information such as your "order number" and "name used for the order" when making an inquiry will help us assist you more smoothly.