For the magical pet brush SHARR, we offer the following guarantees:

"3-Month Warranty Support"
"30-Day Money-Back Guarantee from Product Shipment Date"

■3-Month Warranty Support

In the unlikely event that the product you received is defective within 3 months of the product shipment date, we will promptly replace it at our shipping expense.

◎Cases considered defective

• Damage, dirt, or malfunction due to initial defects
  
  
• Incorrect product received

Examples: Many 14K gold-plated pins falling out, brush broken, rubber adhesive part detached, etc.

 

◎Cases not considered defective

• Items with no issues in usability or durability, and where functionality is sufficiently ensured
  
  
• Damage, dirt, or malfunction occurring during daily use

Examples: Damage or breakage due to dropping the brush or the pet chewing on the product, normal wear and tear of the product during daily use, etc.

※ 1-Year Extended Warranty Information ※

By registering for LINE below and applying through the displayed application form, you can extend the warranty period from 3 months to 1 year.
Click here to register for LINE and apply for extended warranty
*After LINE registration, please apply using the form that appears.

◎Contact for initial defects

Please proceed from here.

Examples: The product arrived with scratches. An item different from what was ordered arrived, etc.

*Providing information such as "order number" and "name at the time of order" will help us process your inquiry smoothly.

*If you have any questions, please contact customer support.

 

■30-Day Money-Back Guarantee

While we take every precaution to ensure product quality, if you are not satisfied after purchasing and using the product, we will accept returns and provide a refund. Please apply within 30 days from the product shipment date. We will refund the full purchase amount. *Return shipping costs are the customer's responsibility (prepaid).
　　　　　　　　　　　　　　　　　　　　　　　　
Acceptance Period: Limited to cases where contact is made within 30 days from the product shipment date.　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Return Reason: Returns and refunds are possible regardless of the reason. Even if you purchase a brush and other products as a set, only the "brush" is eligible for a refund.

◎Contact for returns/refunds

Please proceed from here.

Example: Pet did not get used to the brush, etc.

*Providing information such as "order number" and "name at the time of order" will help us process your inquiry smoothly.

If you have any other questions, please contact customer support.