Online Store Exclusive! What is the 30-Day Money-Back Guarantee?

Hello! This is Catherine from NENE’s store. ✨

Today, we would like to share a little more about our 30-Day Money-Back Guarantee. ♪

To be honest, we did not create this guarantee simply to help sell more products.

In fact, it is quite the opposite.

It came from one simple wish:
We want you to experience SHARR for yourself, even just once.

The Magic Pet Brush SHARR is carefully handcrafted, one by one, by skilled artisans.

That is why we never recommend it lightly.

But no matter how good a product may be, there are some things you can only know after trying it:

• Whether it is the right fit for your pet
• Whether your pet finds it comfortable
• Whether you, as their owner, truly enjoy using it

That is why we want to make it easier for you to take that first step—knowing that you can return it without hesitation if it does not feel right for you or your pet.

What matters most to us is not simply whether a product has been sold.

What matters is whether the time you spend with your beloved pet becomes more comfortable and enjoyable.

So, if:

• Your pet does not get used to the brush
• It just does not feel quite right
• It is different from what you expected

Please feel free to contact us.

Our 30-Day Money-Back Guarantee does not mean that we are comfortable with returns.

It is proof that we sincerely want you to try SHARR for yourself first.

Returns & Refunds

• Please contact us within 30 days of the product’s shipping date.
• Once we have confirmed the returned item, we will issue a full refund of the purchase price.
  (Please note that return shipping costs are the customer’s responsibility.)

For bundle products, only the brush is eligible for a refund.

How to Contact Us

To request a return or refund, please contact us through our inquiry form.

For faster assistance, please include your order number and the name used for your order. 🕊

We hope that brushing time becomes more than just grooming—
we hope it becomes a small, happy moment shared with your beloved pet. ✨

This was Catherine from NENE’s store! ♪